CHALLENGE
To be more competitive, our client decided to implement a cloud-based product configuration and pricing system on a global basis. The biggest challenge was replacing several legacy systems and training sales, contracts, and pricing teams. Each area used home-grown processes and spreadsheets, which complicated the system implementation and training.
IMS SOLUTION
IMS collaborated with our client’s training team to create a program design consisting of:
- eLearning prework modules
- 2-Day classroom sessions
- Train-the-trainer sessions
Since the software was highly customized, no system documentation existed. With our experience in software, IMS was able to create the content and system documentation required.